Privacy Policy

LAST UPDATED: 3/25/2024

1. Introduction

Welcome to CaseMark AI, Inc. (“Company”, “we”, “our”, “us”)! These Terms of Service (the “Terms” or “Terms of Service”) govern your use of our platform ( the “Service” or “Platform”) that offers custom, finely-tuned Legal Language Models (LLMs) to analyze client data, and workflow tools for the legal industry, accessible at https://casemark.ai. (the “Site”).

These Terms of Service apply to your use of the Site, Services and products of CaseMark AI, Inc., and form any agreement between you and the Company. Our Software as a Service (SaaS) agreement or enterprise agreement between you and the Company may also govern the use of certain of our subscription services and are considered an additional supplement to these Terms. 

2. Acceptance of these Terms; Access to the Site and Service.

By accessing and using our Service through the Site, you agree to be bound by these Terms. In addition to these Terms, you must also comply with any applicable last and any other policies or guideline related to the Service and Platform we make available for you. If you disagree with any part of the Terms or such policies, then you may not access the Service.

Your rights to use and access the Site and Service are subject to the following restrictions: (a)  you may not use the Service or Platform for any illegal, harmful or abusive activity; (b) you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site, whether in whole or in part, or any content displayed on the Site except as provided in these Terms; (c) you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site except as provided in these Terms or any other agreement between you and the Company; (d) you shall not access the Site in order to build a similar or competitive website, product, or service; (e) you shall not use the Service or Platform in a way that infringes, misappropriates or violates the rights of any third party; (f) except as expressly stated in these Terms or pursuant to any written agreement between you and the Company, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means; (g) represent any Output Data was human-generated when it was not; or (h) interfere or disrupt the Service or Platform. Unless otherwise indicated, any future release, update, or other addition to functionality of the Site shall be subject to these Terms. All copyright and other proprietary notices on the Site (or on any content displayed on the Site) must be retained on all copies thereof.

3. Content

User Content. You may provide information to the Service including information, data and any other content you may upload, post, input, submit or use with the Site (“User Data”), and receive output from the Service based on such User Data (the “Output Data” and, together with the User Data, the “Content”). You are solely responsible for all User Data, and assume all risks associated with use of such User Data. You hereby represent and warrant to us that you have all rights, licenses and/or permissions to use and input the User Data into the Platform. Subject to any applicable laws, you retain your ownership in and to the User Data and any interest in and to the Output Data.  You grant us a worldwide, royalty-free, and non-exclusive license to copy, distribute, and display User Data only for the purpose of providing the Service. We do not use your data to train our AI models or to sell to third-parties.

Content Accuracy. Due to the evolving nature of artificial intelligence and machine learning, the use of the Service and Platform may result in Output Data that does not accurately reflect people, places or facts, and should be checked for accuracy. Prior to relying on Output Data, you should review and evaluate the Output Data for accuracy, incorrectness, completeness and offensiveness; such incomplete, incorrect or offensive Output Data shall not be deemed to be representative of any views of the Company. Output Data may reference third parties, including third party products or services, but such reference should not be interpreted to mean that such third party endorses or is affiliated with the Company. We are continuously updated and improving the Service to ensure reliability and accuracy.  

Our Ownership Rights. We and our affiliates own all rights, title and interest in and to the Service and the Platform, including all intellectual property rights, copyrights, patent, trademarks and trade secrets. Neither these Terms nor your access to the Site, Platform or Services transfers to you or any third party any rights, title or interest in or to such intellectual property rights, except as expressly granted in these Terms.

4. Accounts and Access

Registration. To use our Service, you may need to create an account, which requires to you to provide accurate and complete information and keep your account information updated. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account. If you are creating an account on behalf of another person or entity, you are representing to us that you have the authority to access the Site, Platform and Service and accept these Terms on their behalf.  We are not liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. You agree to immediately notify us of any unauthorized (or suspected unauthorized) use of your account. 

Age. You must be at least 18 years of age to use the Service. If you are under 18 years of age, you are not permitted to use the Service, access the Site or Platform, or register for an account.

5. License and Restrictions

Subject to these Terms, we grant you a non-exclusive, non-transferable, and limited right to access and use our Service. You may not rent, lease, lend, sell, redistribute, reproduce, or sublicense the Service. You may not copy, decompile, reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Service.

6. Privacy; Third Party Services.

Your privacy is important to us. Please read our Privacy Policy located at https://casemark.ai/privacy for information about how we collect, use, and disclose your personal information.

The Service, Platform or Site, may include third party software, products or services, as well as output from these third party services. Such third party services and third party output are subject to their own terms and we are not responsible for them.

7. Data Protection and Security

We implement security measures designed to protect your data from unauthorized access, disclosure, or accidental loss or destruction of your personal information, username, password, transaction information, and data stored on our Service. However, we cannot guarantee absolute security.

9. Copyright Policy

If you believe that your intellectual property rights have been infringed please send notice to the address below. We reserve the right to disable, delete or terminate any accounts or content that we, in our sole discretion, believe violates these Terms or is alleged to infringe on the rights of others.

241 NW Sundown Way Portland, OR 97229

If providing a written claim, please include: (a) a description of the copyrighted work subject to such claim, (b) a description of where the allegedly infringing material is located on the Platform, (c) contact information including address, telephone number, email address associated with your account, (d) a statement that (I) your claim is accurate and, under penalty of perjury, that you are the copyright holder or authorized to act on such copyright holder’s behalf; and (II) the claim is made on the good-faith believe that the use is not authorized, and (e) you physical or electronic signature. 

10. Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, the following:

  • Your breach of the Terms or any other policy provided to you by the Company;
  • To comply with any applicable lasws;
  • Your use poses risk to us or any third party; 
  • The expiration or any business account or subscription pursuant to any agreement between you and the Company; or 
  • Your delinquency in payment of any fees due on your account. 

If you believe your account has been terminated in error, you can contact us at support@casemark.ai

11. Limitation of Liability; Warranties.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY OR ITS AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SITE, PLATFORM OR SERVICE, INCLUDING ANY CONTENT, SOFTWARE, PRODUCTS, SERVICES, MATERIALS, AND INFORMATION INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SITE IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR CUMULATIVE LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THE SITE, INCLUDING ANY CONTENT, SOFTWARE, PRODUCTS, SERVICES, MATERIALS, AND INFORMATION INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO A MAXIMUM OF ONE HUNDRED US DOLLARS (U.S. $100). THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT. YOU AGREE THAT OUR SUPPLIERS WILL HAVE NO LIABILITY OF ANY KIND ARISING FROM OR RELATING TO THE SITE, INCLUDING ANY CONTENT, SOFTWARE, PRODUCTS, SERVICES, MATERIALS, AND INFORMATION INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE.

THE SITE, INCLUDING ALL CONTENT, SOFTWARE, PRODUCTS, SERVICES, MATERIALS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, IS PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS, AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. NEITHER WE NOR OUR SUPPLIERS MAKE ANY WARRANTY THAT THE SITE, INCLUDING ALL CONTENT, SOFTWARE, PRODUCTS, SERVICES, MATERIALS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE. IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SITE, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO NINETY (90) DAYS FROM THE DATE OF FIRST USE.

To the extent any country or state does not allow the disclaimer of certain warranties, some or all of the terms in this section may not apply to you or your use of the Service, and you may have additional rights. In such case, the Terms shall limit our responsibilities to the maximum extent permissible in your country or state of residence. 

THE COMPANY’S SUPPLIER, LICENSORS, DISTRIBUTORS AND AFFILIATES SHALL BE CONSIDERED THIRD PARTY BENEFICIARIES OF THIS SECTION. 

12. Governing Law and Jurisdiction

These Terms shall be governed and construed in accordance with the laws of the state of Delaware, without regard to its conflict of law provisions.

You and the Company hereby agree to try to resolve any disputes prior to taking any formal legal actions against the other party. Any claim or dispute arising from your access and use of the Site, Platform or Service shall be resolved in the United States District Court for the District of Oregon, and you submit to the personal and exclusive jurisdiction thereof, and waive any venue or jurisdiction objections against such courts; provided, however, that in the event of your or other’s unauthorized access or use of the Site or its content in violation of these Terms or any agreement between you and the Company, you agree that we are entitled to apply for injunctive remedies in any jurisdiction. 

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold CaseMark AI, Inc., our affiliates, officers, employees and agents, harmless, from and against any costs, losses, liabilities, and expenses (including reasonable attorneys’ fees) from any claim or demand made by any third party due to or arising out of or related to (a) your use of the Site, Content, Platform or Service, (b) your User Data, (c) your violation of these Terms; or (d) your violation of applicable laws or regulations. 

14. General

Changes to these Terms. We may update these Terms and our Services from time to time as our Services develop and improve. If possible, we will try to give you advanced notice of any changes to these Terms and Conditions. All changes will be effective as soon as they are posted to the Site. If you do not agree to the changes to these Terms, you must stop using the Service and contact us to terminate your account. 

Assignment. You may not assign or transfer your rights or obligations under these Terms. We may assign our rights and obligations under these Terms to any affiliate, subsidiary or successor in interest freely and without your consent. Any assignment in violation of this section will be void. 

Enforcement. Failure to enforce any provision of these Terms shall not be considered a waiver thereof. If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted and will not effect the enforceability of any other provisions herein.

1. Introduction

Welcome to CaseMark AI, Inc. (“Company”, “we”, “our”, “us”)! This Privacy Policy explains how we collect, use, disclose, and safeguard Personal Information when you use our website,  applications, software-as-a-service platform (“Service” or “Platform”) accessible at https://casemark.ai and our products including CaseMark Workflow, CaseMark Discovery and CaseMark Summarize. 

2. The Data We Collect

We collect personal Information relating to you and your use (“Personal Information”) as follows:

  • Personal Information: We may collect Personal Information that you voluntarily provide to us such as name, contact information, and any other personal information you choose to provide. If you create an account to use our Service, we will collect information associated with your account including your name, contact information and email address, payment information and history of transactions (collectively, “Account Information”). If you communicate with us, we will collect contact information, your name and the contents of any messages sent.
  • Analytical or Technical Information: We may automatically collect certain non-personal information about you when you access our Service, such as your IP address, device and browser type, operating system, access times, pages viewed, and the web page that referred you to our Service (the “Technical Information”). This may also include:some text
    • Information automatically sent by your browser or device when you use the Services including IP address, browser and device settings. 
    • Types of content you view or engage with, features you use, time zone, country, dates of access, type of device and connection.
    • Name of your device and operating system, browsers in use, and the settings of the device you are using. 
    • We may use online analytics products that use cookies (see below) to assist in analyzing how you and other users use the Service.
    • Cookies: We may use cookies to administer the Services and operate our website(s). “Cookies” are small files of information that a web server generates and send to a web browser when you visit a website. You can set your cookie settings to accept or reject cookies or notify you when a cookie is offered. If you refuse any cookies, there may be situations which preclude you from using or fully accessing websites or their features. 
  • Client Data: When you use our Service, we collect Personal Information that is included in any information you upload, provide, or create while using the Service. 
  • Other Information Provided to Us: We collect information you may provide, including when you participate in any surveys or provide us with any information to establish your identity.

3. How We Use Your Information

We use the Person Information we collect to:

  • Operate, maintain, and improve our Service.
  • Analyze trends and monitor usage and activity in connection with our Service.
  • Detect, investigate, and prevent fraudulent transactions, abuse, and security issues.
  • To respond to your comments, questions, and customer service requests.
  • To comply with legal requirements and legal processes to protect our rights, privacy and safety, and/or that of our affiliates, you or other third parties.

4. How We Share Your Information

We may share the information we collect as follows:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business[ and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

  • In response to a request for information if we believe disclosure is required by, or is in accordance with, any applicable law or legal process, including lawful requests by public authorities.
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Company or others. 
  • To enforce our Terms of Service and other agreements between you and the Company, including for billing or collection purposes.
  • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company we may disclose a business relationship but never the private customer data uploaded to the Service or Platform.

5. Security of Your Information

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. 

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Service. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained in the Service or our website.

6. Your Privacy Rights

Depending on your location and where applicable law requires, you may have rights with regard to the Personal Information we collect about you. We strive to provide you with choices regarding Personal Information you provide to us, and have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Service may then be inaccessible or not function properly.
  • Promotional Offers from the Company. If you do not wish to have your email address used by the Company to promote our own products or services, you can opt-out by sending us an email stating your request to support@casemark.ai. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

We do not control third parties' collection or use of your Personal Information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI’s website located at https://thenai.org/opt-out/. 

Residents of certain states may have additional personal information rights and choices. Please see Your State Privacy Rights below for more information.

Accessing and Correcting Your Information

You can review and change your personal information by logging into your account. You may also send us an email at support@casemark.ai  to request access to, correct, or delete any Personal Information that you have provided to us.  We may not be able to delete your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Proper access and use of information  provided on the Website, including contribution of information by our users is governed by our Terms of Service.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their Personal Information. 

California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

  • Confirm whether we process their Personal Information.
  • Access and delete certain Personal Information.
  • Correct inaccuracies in their Personal Information, taking into account the information's nature processing purpose (excluding Iowa and Utah).
  • Data portability.
  • Opt-out of personal data processing for: (A) targeted advertising (excluding Iowa); (B) sales; or (C) profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
  • Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please email us at support@casemark.ai

Nevada provides its residents with a limited right to opt-out of certain Personal Information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated address:  support@casemark.ai. However, please know we do not currently sell data triggering that statute's opt-out requirements.

7. Minors.

Our Service is not directed to anyone under the age of 18. We do not knowingly collect Personal Information from anyone under the age of 18. If you have reason to believe that a person under the age of 18 has provided Personal Information to us the Service, please email us at support@casemark.ai. We will investigate and delete such Personal Information from our systems where appropriate. If you are under 18 years of age, you are not permitted to use the Service.

8. Links to Other Websites.

The Service may contain links to other websites which are not controlled or operating by us (each, a “Third Party Site”). The information (including Personal Information) shared with a Third Party Site shall be governed by the privacy policies and terms of such Third Party and not this policy or our Terms of Service. Provision of these links does not include endorsement of any Third Party Sites or third parties. Any information about third party privacy policies and practices should be requested directly from such third parties. 

9. International Users of the Service.

By using the Service, you understand and acknowledge that your Personal Information will be processed and stored in our facilities and servers which may be located in the United States. Your Personal Information may be disclosed to our service providers, contractors and affiliates in other jurisdictions. 

We maintain the following legal bases for processing your Personal Information:

  • Compliance with our legal obligations when we use your Personal Information to comply with applicable law or when we protect our or our affiliates’, users’, or third parties’ rights, safety, and property.
  • Performance of a contract with you when we provide and maintain our Services. When we process account information, Personal Information or technical information solely to provide the Service to you, this information is necessary to be able to provide the Service. If you do not provide this information, we may not be able to provide our Service to you.
  • Our legitimate interests in protecting our Services from abuse, fraud, or security risks, or in developing, improving, or promoting our Service.
  • Your consent when we ask for your consent to process your Personal Information for a specific purpose that we communicate to you. You have the right to withdraw your consent at any time.

Where required, we will use all appropriate safeguards for transferring your Personal Information outside of certain countries and only pursuant to legally valid transfer mechanisms. 

You can contact our data protection officer at any time at support@casemark.ai related to any Personal Information processing. 

10. Governing Law

This Privacy Policy shall be governed and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws provisions. 

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time and will post an updated version on this page unless another type of notice is required by applicable law. Any changes to this Privacy Policy shall be in effect as of the date it is posted.